Dates to be announced soon.



Four (4) days -

28 contact hours:

8:00 a.m. - 4:00 p.m.

Departments looking to host this course may contact LEOTTA for further details.e your paragraph here.

This class is fabulous!

Kellie Archie - Dispatcher, Cleveland RTA Police Department

Instructors were very knowledgeable and could relate the course material well to students.

Mike Cipro - Dispatcher, Avon Lake, Ohio Police Department

Thoroughly enjoyed this class and learned a lot.

Dispatcher - Cleveland-area police department


No special



Communications Training Officer - Basic CTO

Agencies wishing to host this course may contact LEOTTA, LLC. at or call us at: 216-503-1113.

CT-305: Communications Training Officer (Basic CTO) is a four-day course for new communications training officer candidates who seek certification in contemporary communications training aspects.  Using a modified San Jose model as the core foundation, the training structure provides public safety agencies with a modern training program which assists in mitigating today's concerns of: negligent retention of dispatchers in training; utilization of mis-aligned agency training practices; evaluation of trainees while utilizing subjective standards and processes; and, ensuring compliance with federal and state CJIS standards for new officers receiving sensitive data during training.  The San Jose model is also adopted by many CALEA® agencies.

Students will be introduced to appropriate training methods for each of the five phases of the San Jose model as well as engage in practical exercises to prepare new trainers for appropriate application of such methods.  Emphasis will also be placed upon the utilization of Agency 360 Public Safety Software which documents the training process for appropriate recording of training methods, steps, and the trainees response to such training.  

Students will learn about the Communications Training Officer (CTO) program structure and how to modify it to align with their agency's field training program.  Key elements of documentation for Daily Observation Reports (DOR) and program status reports will be discussed along with the development remedial training action plans to improve trainee performance in areas needing improvement.

Agency and FTO liability will be reviewed and practical standards implemented to assist FTOs in mitigating agency liability.  Legal constructs of employment law and standards will be researched and discussed in an open forum as well as review of electronic resources available to new FTOs.  

Course Requirements:

Students should be prepared to utilize contemporary writing and documentation methods and a laptop computer is preferred for some exercises.

Who Should Attend?
This course is for public safety communications personnel who conduct on-the-job field training of newly-hired dispatchers.


Nancy Jewitt, Tanya Sirl, Jack M. Hall