This course will assist students in identifying the different types of stress that affect professional telecommunicators and explain the causes, signs and symptoms of these stressors.  Students will differentiate between job-related and personal stress and how to recognize when someone you work with is in a "stress emergency.”  

Students will also be armed with appropriate tools to help alleviate stress and assist law enforcement administrators with developing policies for defusing, debriefing, and follow-up care of dispatch personnel.  The role of the Critical Incident Stress Management (CISM) team will be reviewed as well as available resources to get help for yourself, a co-worker, a friend, or a family member. 

Covered Topics Include:

Many of the challenges new dispatchers face will be reviewed, including:

  • Mass casualty incidents/natural disasters Officer-involved incidents
  • Line-Of-Duty-Death / death within the department
  • Incidents involving family or friends
  • Injury/death of an infant or small child
  • Hostage/SWAT situations
  • Suicides

The physiological affects that constant stress has on the body will be reviewed as well as how to realistically and positively cope with the stress of the job, and protecting yourself from burn-out. 

Students will have the opportunity to ask questions,  share opinions, and express ideas as Day 2 of the course provides an open symposium in which guest dispatchers who have experienced career incidents discuss those incidents and their physical and psychological responses to such incidents.

Who Should Attend?

This course is for public safety dispatchers who have more than one year professional experience or telecommunicators who have been exposed to stressful and strenuous situations in the public safety environment.  Public safety dispatch supervisors are also encouraged to attend this course to understand the needs of their personnel when subjected to stressful environments.




No special



Departments looking to host this course may contact LEOTTA for further details.e your paragraph here.

For OTOA Registration, Click OTOA Icon above.Type


Nancy Jewitt


Two (2) days -

10 contact hours:

Day 1: 8:00 - 4:00 p.m.

Day 2: 8:00 - 12:00 p.m.


Dates to be announced soon.


Stress and the Telecommunicator

I really enjoyed this training and learned a lot!

Trinette Wells - Dispatcher, Cuyahoga Community College Police Department

It was nice to have real-life examples by someone who actually dispatches.

Katherine Shadrake - Dispatcher, Strongsville Ohio Police Department

I learned several activities to handle my stress better. This class was much more than I originally thought.

Dispatcher - Cleveland-area police department

Agencies wishing to host this course may contact LEOTTA, LLC. at or call us at: 216-503-1113.